MG
Melissa G

1 reviews | Active since Apr 2015

18 Apr 2015, 21:35

Pathetic Service - ***

- overcharged me<br> -wasted my time sitting at several branches whereby consultants cannot do simple calculations on a calculator<br> - refund me after a month then suspend my line without notice<br> -Call centre takes over an HOUR to answer my calls<br> - Reason I am given is that Telkom did not make a note to say that they refunded me so my account is suspended because Telkom has idiots working in their Accounts/Billing departments and this suddenly becomes my problem.<br> - My phone is also a business line so now I have LOSS of INCOME due to Telkoms incompetence!<br> -PATHETIC SERVICE AT TELKOM BRANCHES, CALL CENTRES and ACCOUNTS/BILLING<br> - There are clearly no hiring requirements in the accounts division as no one seems to know how to use a calculator nor do they know how to reconcile their accounts<br> - ANYONE CONSIDERING TAKING ANY TELKOM / 8TA CONTRACTS DO NOT WASTE YOUR TIME, I HAVE NEVER HAD PROBLEMS WITH ANY OF THE OTHER SERVICE PROVIDERS UNTIL NOW<br> - Even my home ADSL is constantly having problems. <br> -EXTREMELY DISAPPOINTED AND FRUSTRATED WITH TALKING TO PEOPLE WHO ARE CLEARLY TOO STUPID AND *********** AND THE TURNAROUND TIMES ARE A JOKE. SUPPOSED TO BE SORTED IN 24HRS already at 120HRS.

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Replies (1)
Telkom
Telkom's reply19 Apr 2015, 06:28
Official
Hello melissagovender8,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM104860.

We apologise for any inconvenience caused.

Kind regards
Igsaan Damon
Telkom Social Media Team