PATHETIC SERVICE RECIEVED YET AGAIN

Telkom has become one of the most unreliable company in the industry. By now one would have thought that with the numerous complaints against them that they will sometime make a difference in how they operate.

I have an issue with my adsl line for days now. This line is used for internet services and hence we are out of this critical service as well. We rely on the internet services to remotely connect to perform our work duties. I also have a daughter in matric whom also relies on this service for her studies. DO YOU CARE TELKOM MANAGEMENT!!

I called the help desk anumber of times from my cell, after 10 minutes of listening to marketing jargon and support tips, the line is auto cut off. When I initially logged the call, I was told that they are aware and it's an issue thats affecting many users in the Durban area. So speed up to ensure that your loyal customers are taken care of.

Since then, no sense of urgency is exercised..They can't provide basic information as to whether their technicians are busy with the issue or expected timelines for restoration. Surely you can publish the issue through the media and advise that you are busy with the issue. Then provide feedback at intervals if you so care a damn.

It is all well for Telkom to demand the rental fees and feel nothing to take payment without providing service. This is not the first time that telkom has failed in service delivery.

I cannot understand why would they market more of their products and services when they just cannot manage to service the current. Why would they take in more innocent and trusting customers on board when they constantly fail them miserably.

Telkom management, we are now in level 1 not 5, change your ways to strengthen your business. Start with getting the basics right of customer service. There are many companies that are struggling to sustain yet we find a company like Telkom having a disregard for basic customer care. I guess charging for services they don't provide continues to be the order of the day.

I have also tried their sms line and no response.

Is Telkom ever going to get it right....utterly disappointed.