Pathetic Service Received - Mondo and Telkom

I had signed up for 2x Telkom data sim only deals from Mondo in the beginning of August 2019 on the basis that I was advised by the agent that I could “port” my existing cellphone number to the new network and still enjoy the benefits of this contract.

I received the sim cards on the 14th of August and thereafter my horrible experience between the two companies began.

I was told I would need to visit a Telkom branch to have the port in requested. I visited the Lenasia Telkom branch and after almost a month of constantly following up with the agent, named Ashwin, I was told that the port in will not be successful and cannot be done on a data only sim. To my disappointment, I contacted Mondo to cancel the contract on the basis of false information being provided before the sale. By that time, I was already debited an amount of R353.64 from Telkom for services I could not use as well as R99.00 by Mondo for the sim activations.

After numerous follow ups by myself to Mondo, they advised that they have investigated and they will cancel as my query was valid and the agent that sold me the deal provided incorrect information and they sent through the request for a cancellation. That was on the 14th of September 2019

To date, a month and a half later, I call Mondo every second day and I am told that they are escalating, there is no feedback, they will contact me and so forth but no resolution has been received. Today, I was debited yet again by Telkom for an amount of R232.30 again for services that I have not used.

This whole experience between Mondo and Telkom has left a very sour taste for me and their customer service is absolutely pathetic, to put it bluntly