Pathetic service received from Telkom shop in Sandton City

I have received a message saying that I have upgraded my contract, which I am really upset about seeing as its been 3 weeks and I still don’t have a phone nor was the upgrade finalized.

The service I have received is absolutely pathetic and disgusting with no sense of responsibility shown whatsoever. I went to the Telkom shop in Sandton City to upgrade my phone 3 weeks ago, I was told there was stock and we went through the process only to be told oops sorry we don’t have stock someone forgot to sign out the last phone. In a day of technology does this not update automatically on your system or is this shop still in the dark ages. I then get told they will order it, and to check next Wednesday. 3 weeks later and noting and to top it off they don’t even have the decency to answer their phones.

Is this the type or service you are providing??????????????