pathetic service received from telkom

Hope you can assist us with this issue –TELKOM

I have laid a complaint in September 2018 on behalf of my gran who is 78 years old.

Her landline has not been working since September to date and after numerous calls to Telkom, today we have been told that the fault is closed yet the line is not fixed yet we have been billed for the last 2 months her line has been down. Today they send us another reference number.

Telkom is probably the worse company to speak to when it comes to issues like this, every time I ask to speak to the manager they are always busy or in a meeting no matter what time of day I call, I am absolutely so sick of calling them and should anything happen to my gran – God forbids we will be suing Telkom because she cannot call for help and lives alone. We will also be posting an article on social media about their unpleasant staff and being rudely cut off after all it’s such a mission to get through to them in the first place.

I am sure this is not the first complaint against them – I have also had to wait 1 month when we complained about our work lines – the technicians are always on site but still yet to see them – not sure if they invisible guys