Pathetic service received from telkom

I personally went to the Telkom store at Hemmingways store to report a fault as i could not get hold of the call centre, logged the call with Liz on 27/03/2015, i called the call centre on Monday 30/03 to find out when someone is coming to sort out the fault, they said that the call was not logged, i then logged the call with the call centre agent on 30/03/2015, i called the call centre on the 01/04/2015 to follow up, they said that they will escalate the queries and someone will come out urgently, today is 07/04/2015 and still no one has come to sort out my internet issues. This is really poor service and i am extremely disappointed with the service.