Pathetic service received from supposed management

I write to you again to notify you that my phone is still not reconnected With payment ***

You’re consultant told me to pay via the portal in order for my connection to be restored immediately! It’s x4 days later!

And this all due to YOUR doing as Telkom.

@Harrison,please send me your seniors contact details

Sent from my iPhone

On 19 Dec 2020, at 14:25, Janesse Botha <***> wrote:

Good day Harrison

Please see all below communication between myself and one of your managers. Please also note the time lines

I would also like to mention that I have left over x20 messages (where mails were sent to the relevant managers from your consultants) for a call back. I am yet to hear from any manager.

My phone is still suspended,this after the proof of payment was sent

I would appreciate you reading ALL correspondence and responding accordingly

Thanking you in advance

Sent from my iPhone

On 19 Dec 2020, at 14:13, Granny Malinga (G) <***> wrote:

Good day Mrs Botha,

I do apologize for inconvenience. My managers email address is ***.

The last time we communicated, I gave you an option for you to pay via our portal and I also advised you to register. I was off duty on 17 and 18 December2020. I escalated your query to our collection department for them to restore your service.

Incident ***

Regards,

Granny Sbongile Malinga Team Leader - Customer Service E-mail: ***

For more product and services please go to www.telkom.co.za. Call 081180.

-----Original Message----- From: Janesse Botha [mailto:***] Sent: 19 December 2020 12:30 PM To: Janesse Botha <***>; Shaun van der Merwe <***> Cc: Aphiwe Gwanya (A) <***>; Granny Malinga (G) <***> Subject: Re: Janesse Botha ***/

I’ve just called again and spoken to an agent called Mbali And my phone is STILL suspended.

Granny you apparently report to Harrison, please supply me with an email address.

According to your system I called x4 times Yesterday 17 th x2 calls 16 ry x2 calls 4 th x1 call 2 nd December x1 call 3 nd December x4 calls

That’s what your system shows

How many more times would you like me to call before I get ANY feedback from you?!?!

Sent from my iPhone

On 19 Dec 2020, at 11:10, Janesse Botha <***> wrote:

@granny @aphiwe Please provide me with your seniors number so I can forward the below mail To whom it may concern

Firstly,I would hereby like to request all my recordings of my calls to your call centre Secondly,I would like you to please read the mails below and look at the timelines and lack of support from your customer care team managers Fourthly, I would like to cancel my contract as you are in breach thereof

Telkom made an error when it came to switching my debit order details. Since then I have had non stop issues due to incompetency from your side If this is an issue,please have someone from your legal department contact me.

I also hereby request that someone in senior management contact me regarding the request I made that the company to whom I was handed over is contacted and the dispute be removed from my name as this now affects my credit score (again,due to your negligence)

As stated I will not let this be and I will take this as far as I must. I will go as far as posting all correspondence on all social media platforms

The service (lack there of) received has been great from your call centre agents,but not once has a manager bothered to call me back.

Please look at the number of times I’ve requested a call back from a manager on your system.

I need to speak to someone that is willing and actually able to assist me.

Had I been in the wrong, different story,but the error is from Telkom’s side.

I’ve repeated the very same requests each time I call in (please also provide me with the number of times I’ve called the call centre). How can it not be executed correctly by now? This is highly frustrating, I am the one being inconvenienced.

I’ve sent a screenshot of x2 calls that were cut off today. Yesterday I managed to speak to x2 consultants named Esmerelda and Lerato. Today I got cut off again X3 and finally manages to Speak to Thato who said she would escalate the matter but my phone is yet to be reconnected.

Please see attached Awaiting your response

Janesse Botha *** ***

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