PATHETIC SERVICE RECEIVED BY TELKOM LIBERTY MIDLANDS MALL PMB

<p>I am a very unhappy customer of Telkom and my name is Prakashni, I now seek your assistance in trying to solve the current issue I was faced in one of your Telkom mobile stores in Liberty Midlands Mall Pietermaritzburg</p> <p>On Friday the 5/5/2017 I went to the Telkom mobile express store in liberty midlands Mall, to pick up my upgrade (s8+) which was already granted to me. I was then assisted by a young lady named Kayleen I was then told that there system is down and they were unable to assist me yet the device was there at the store. I was then told by Kayleen to return to the store on Monday 8/5/2017 when I went to the store on Monday I was told that the device has been sold they were unable to keep it for me and that I should return on Wednesday 10/5/17 I then went back to the store on Wednesday I was told they were expecting the phone on Friday 12/5/17 and they still didn't have my device. I was told once again by Kayleen to return on Friday 12/5/17, due to work circumstances I was unable to go to the store on Friday 12/5/17 so I went in on Saturday 13/5/17 and I was told once again that there is no device for me. Kayleen then called her manager Nivesh Singh who was extremely rude and unruly towards me and he explained that he has no time to explain his stock system to me and there is R500 000.00 worth of stock outstanding from a delayed courier company. I then asked him when would my device come in and can’t you track your parcel that is worth R500 000.00. He then went on publically humiliating me by raising his voice at me and he got verbally abusive towards me, he then went on and told me to leave his ****EN store and he told Kayleen to cancel my contract even though I am an existing customer. I then went to the other Telkom store in Liberty Midlands Mall and received my device and great service because Nivesh Singh had already cancelled my contract. Later on the 13/5/17 (Saturday) I received a call from a private number which was Nivesh Singh threatening me to remove a post of which I have posted regarding the bad service I received. I really don't understand why he has my contact details and why is he calling me after working hours, I DONT SEE ANY FORM OF CUSTOMER CONFIDENTIALITY now that I have the manger calling me after hours because he has taken my details of the system.</p> <p>I am now seeking help of the SAPS and other legal parties due to the harassment I am facing. I am reporting this matter to you so you are aware of what is happening in your stores, especially being a women you'll need to attend to this matter on hand because this is unacceptable behaviour towards women.</p> <p>King Regards</p> <p>Miss P.Dewnarain</p> <p> </p>