Pathetic service provider

I bought a phone from Telkom and it was delivered at my work place on 21 December 2018. On 22 December i went to the Telkom branch in V&A waterfront to take out insurance on the phone and they told me the sim card is not active therefor I cannot take out insure on the phone, I should wait for 48 hour and it should be active. After 48 hours on with was on Monday 24 December I visited the branch in Claremont to take out insure on my Device, but again they told me they cannot pick up anything on the system meaning that my simcard isnt active and that i cannot takeout insurance. On that same day the 24 Dec someone from Telkom called me to do "activation" and told me the phone will be active in 48 hours which will be on 26 Dec. Guess what on 26 December my simcard was still not active so i cant take out insurance on the phone!!!!! Mind you, they told me that I need to insure my phone within 7 from the time I received it. I told them i will not have time to go to the store again as I am going to the Eastern Cape as of 27 Dec and will only be coming back on Friday 04 January 2019. Obviously 7 days have passed because you people failed to activate my simcard on time and the store cannot assist me with insurance!!! I AM SUPER DISGUSTED BY THIS!!!! Someone better contact me and make a plan, I want to take out insurance on my damn phone!!!!!