PATHETIC SERVICE PROVIDER

I paid my account 2 days late and one of my cellphone contracts was suspended. On the 6th December I called and my billing was up to date. My daughter lost her phone at that time and wanted to do a sim swap but her account was suspended. I asked them to activate her line to which they said they had. She went to a Telkom store and they said her line was still suspended. On the 11 December I wrote to Telkom and they responded on the 12 December to say the line was active. She went into to Telkom and it showed still suspended and that it had to be opened by billing. By the 20 December nothing had happened. On the 22 December we went back to Telkom and tried to do the sim swap. It showed the line was active but still could not do the sim swap as under CRM is still showed suspended. We went is again on the 24 December and still nothing. The Telkom service agents kept logging a fault to get billing to open the line but to date nothing has happened. We are now on the 30 December and still no sim swap. I have 4 cellphone contracts with them and as they come to an end I will be changing all four to other service providers. I will never ever recommend Telkom and will tell everyone I know not to touch them. Over three weeks and I still cannot do a sim swap. Their service is beyond pathetic and I cannot wait to move to a decent service provider. Thank goodness my first contract that will be moved is in March and the other three in November next year, then I will never have to deal with their useless service again.