Pathetic service provided by "Telkom mobile/8ta": lack of professionalism, lack of service delivery, incompetence

I am write this review, as a frustrated customer of "8ta/Telkom mobile". I am really appalled for the fact that I've been a customer for over 5 years now and this is the kind of pathetic service I receive - and that really is putting it in the mildest form that I can. I had used my airtime of the self-service portal to purchase 250mb of data for R39.50 on 22/10/19 (Tuesday). After doing so I had noticed that the airtime had been deducted but the data had not been allocated or come through. I then went on to buy a smaller data bundle in the same manner, just to verify that this was true for my previous purchase - it proved true as the smaller bundle did come through reflecting only 17mb in my account. This was obviously an issue as we run our daily lives via our phones, especially when one is constantly travelling such as myself. I then called Telkom mobile on Tuesday and told them what had happened, they verified that they could see the error on their side as well and said the 250mb would be allocated to me within 24 hours of that call. After this specified period, I noticed that this was not the case and called in again on Wednesday, they told me that they had escalated it and it will be allocated again after 24 hours (on Thursday). On Thursday after the specified time I noticed once again it hadn't come through and I called again, was told the same thing - yet again here I am on Friday morning, 24 hours later in the same situation (post 3 days, 3 calls for each). Is this really the kind of service we get for being a loyal customer for so long??? why couldn't my airtime just be returned to me, which I requested so many times?? how can a service provider make such empty promises repeatedly? I am so disappointed and had to go on to so many further purchases of Data and airtime above and beyond that in the interim to accommodate my usage. I still have not received the service I have actually paid for 3 days ago and it just seems like such a minor thing to Telkom! After this ordeal, I don't even get offered anything as a compensation for their lack of professionalism, lack of service delivery, incompetence and plain down pathetic customer service. I am a very disgruntled customer, who is still waiting indefinitely for a service that was supposed to be immediate!