PATHETIC SERVICE - PROMISES BUT NO DELIVERY

Telkom called to offer a 60 day free trial on Fiber Line 10 MBPS. Came on Sunday 7 March without notice and worked half the day to come back and finish Monday. On Monday worked for half an hour and said all done and had to sign off. Technical guy Andy confirmed that I will still have my Internet access (uncapped) as the fiber line still needs to be activated. No internet access. Called for assistance evening of 8 March - guy put phone down in my ear. On 9 March went to T/Valley branch to find they cannot assist. Called 10210 on 9 March and spoke to Robert who wasted my time. He transferred me to Nomcebo who was great and she explained that you will not have internet until your fiber line is activated and asked me to be patient for another day or 2 as then it should be active. I called today 4 days later and spoke to Vuyo that took the details to give feedback to her supervisor Sibonele who will call me at latest 13:30. It is now 15:00 and still did not get a call from anybody. I requested to cancel the fibre line and just have my uncapped ADSL line and requested a order/ticket no but still do not have a no. Order no for fiber is ***. CAN I PLEASE GET SOME SERVICE?????