CN
CANDICE N

1 reviews | Active since Nov 2012

04 Aug 2015, 13:53

PATHETIC SERVICE. PATHETIC EMPLOYEES

THIS WAS MY LAST HELLO PETER COMPLAINT: Since JANUARY I'm attempting to have Telkom delete email addresses of employees that have resigned. And add email addresses to new employees. Unfortunately for our business, Telkom hosts the domain. I was constantly transferred back and forth on 10217 because EVERY AGENT SAID IT WAS NOT THEIR DEPT. So who's department is it exactly if I've been shoved around to every possible person?! I then took to Twitter hoping to get someone knowledgeable to contact me. I have 8 twitter responses from the 8 times I complained on Twitter. All responses were the same: we apologise and will investigate further. <br> Since then a woman with the email [Email Removed] contacted me on 24/04/2015 and assured me she will personally sort out all my issues. i promptly sent her a detailed email with all the issues I needed to be sorted.<br> Today 04/08/2015 nothing has been done. This woman hasn't responded to my emails either. i also have sent several more Tweets to Telkom just for the hell of it. And I get the same robotic ******** response everytime on Twitter and nothing gets done.

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Replies (1)
Telkom
Telkom's reply04 Aug 2015, 18:10
Official
Hello candice_naidoo,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM131529.

We truly apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media