Pathetic service, pathetic agents!!

I installed a Telkom line in July 2015. I contracted with Mweb for internet services. Mweb informed me that Telkom has not converted my landline to an ADSL line - this issue took about a month to resolve. When I finally received an internet connection I could not connect as Telkom did not convert my line according to the speed of my internet, as contracted with Mweb. To date (it has been more than 1 month) I have not received any feedback with regards to my numerous fault reports I logged with Telkom. I also find it amusing that when you call the Telkom technical support centre the officials have no knowledge of the fault and merely refer you to what an automated system says - what is the point of having a call centre?!<br> I also recall submitted a fault report and having to deal with unfriendly Telkom agents who sometimes put the phone down or make you hold the line until the automated Telkom options are cited once again.<br> I am disgusted by this pathetic service. I will now proceed to lodge an official complaint with ICASA.