Pathetic Service over a paid up letter.

I finished paying of my account in August and after 2 days a consultant confirmed that my payment does reflect, he further advised me that a paid up letter will be issued to me in 7 working days. Its been over 2 weeks and I have not received the letter. Today 04 September I called and a consultant told me they will log a call for me again and i must wait 7 working days. I insisted on speaking to the Team Leader incharged and I spoke to Sihle Mlambo who has offered no help at all. He insisted on logging a call for me despite the fact that a call was logged 2 weeks back and no response ha been received. The Team Leader said to me there's nothing he can do for me simply because hes not in charge of paid up letters, I insisted on talking to his Manager and he refused and **** by telling me his Manager does not have a direct line( What kind of a Manager that does not have a landline for his Managerial work?). He offered to give me his email address which I eventually sent an email to and no response has been given to me.

This is the kind of pathetic service us clients suffer at the hands of Telkom, I regret having to do any business with them and surely have learnt my lesson. I ask for your intervention on this matter perhaps this is the only platform they take seriously as they dont take clients seriously. Their lack of service to provide a mere paid up letter is just disgusting.