AR
Arisha R

1 reviews | Active since May 2014

21 May 2015, 11:13

Pathetic service once again from Telkom mobile

Good day<br> <br> I must admit though, Telkom sure is consistent when it comes to appalling service!<br> <br> I have a data contract which I would like to renew, so I call the call center on Monday 18/05/02015 on 081180 and was told that they are unable to assist with ugrades/sales and the lady that I spoke to will get someone from Sales to contact me either on that day or the following day. <br> <br> Needless to say no one did!<br> <br> I called the call center again this morning and spoke to Sinovuyo who gave me the number for direct sales ***. when I selected the appropriate option, NO ONE answers. I held on forever. I called the call center again and lucky Sinovuyo answered. I asked to speak to her superior and I held on for 19mins and 36 secs and eventually had to cut the call.<br> <br> This is my 2nd complaint on Hello Peter and guess what???? The 1st was also about Telkom.<br> <br> They never fail to disappoint!!!!<br> <br> <br>

0
Replies (1)
Telkom
Telkom's reply21 May 2015, 11:59
Official
Hello arisha1405,

Thank you for contacting us.

This response serves as confirmation that your query has been received.
Your reference number is SM112458 .
Your query has been escalated to the relevant department and feedback will follow soon.

Kind Regards
Noleen Klein
Telkom Social Media Team