Pathetic service once again

I reported no service on my voice and data line on 16 January 2016. On 20 January 2016 the issue was esculated. A supervisor in the call centre gave me ref no for the esculation on 21 Jan which misses 1 digit and I was told the problem will be fixed on 22 Jan at the latest. Round 3pm on 22 Jan I received an sms stating the issue is in hand with the techical repairs division.<br> <br> Now on 25 Jan nothing has happened and after speaking to the call centre 3 times I got 3 different stories and the issue might be fixed on 27 Jan.<br> <br> When trying to speak to supervisors they either tell you a story which never happens or they drop the phone. Operators in the call centres only have adding notes on their brain and nothing else. No one is able or even willing to get you a name or contact number of any type of manager whether it is a service delivery manager or area manager.<br> <br> This problem is costing me a lot of money, Telkom mustn't make their problems mine, if you have a backlog then hire more people.<br> <br> This is the 3rd year in a row that I've problems like this, absolutely pathetic service