Pathetic Service Once Again
<p>I cancelled a contract at the beginning of May. Was told that it would take 21 working days to cancel. A lady by the name of Bianca from retentions was working on it. I received no call from her to confirm cancellation yet when I called in she stated that she called me.LIES!!!!</p> <p> </p> <p>Due to her not doing her work timeously my contractwas cancelled on the 2nd of June after the 21 woking days. Due to this I was billed an additional month. I contacted Telkom and spoke to a supervisor who logged a case for me insurring that a credit will be passed in 3 working days. Its been a month and no one has sorted the problem out. I spoke to lamese this morning who advised me that the case was changed from a billing query to a cancellation of my second contract which I did not request. What is going on with Telkom!!!!!! I am sick an tired of the incompetenace and lact of support I am getting and I will make sure all my business partners and company never use Telkom again!!!!!!! I want a credit passed for the R199 and whatever bank charges I am to incur!</p> <p> </p> <p>Case no: ********** 9</p> <p>account no: ********** 58</p> <p> </p> <p> </p>