Pathetic Service once again :-( !!

<p>So we call telkom on 20/02 to report that our ISDN is no longer allowing us to make calls similtaneously at the Telkom business division. I am told no sorry even thought we are exisiting customers I need to contact telkom sales and apply to have line hunting reactivated on my ISDN (no one can explain why it is no longer on to start with). Speak to a sales consultant [Mthokozisi} he said we need to send an email and promptly provides me with the incorrect email address. Phone back on 22/02 and speak to Cele, she confirms that the email address in incorrect and says that she will load the case and give me a reference to have the ISDN hunting facility reactivated this will take 24-48 hours ref AI ********** ). Staff member follows up earlier this week, they still wotking on it. Called Sales again on 03/03 spoke to Ziyanda the task has been assigned to the back office and has not been worked on since the 28/02. No explaination. No apology for the inconveniece they agent can only send an email to the back office and tell me that I should hopefully receive a call before the end of the day. This is a business line and this is rediculous!</p>