Pathetic Service on Old Age Customers

The copper lines are not being replaced at my mums residence. They advised on a migration. I contacted 10213. *** advised I can get a signed letter from my mum with her ID emailed to him due to my mum being ill. This is going on from 01 Sept 2023. The agent then phones and says this is unacceptable we must take my mum to a store. After my mums eye op, we took the frail woman to telkom at South Coast mall and was advised no stock. Why is this process so painful when we did exactly as per the manager Thabiso advised. Telkom can contact me if they care on ***