Pathetic service on cancellation of contract!!!!

<p>I have cancelled my contract with telkom mobile 3 months back. I called them to notify them of the cancellation, the operator send me a form I had to fill in for the cancellation. I send it through and thought I was done. As they rep**** and told me that it has been processed. For the past 3 month I have been paying for the contract and a cancellation fee. The first month I called them, and the operator told me that according to here system my contract has not been cancelled. She put a investigation in but never heard anything from them again. I mailled them almost every week afterwards to here what is going on if the corrected their mistake but no replies or any response from them. I reversed the debit order from there on, cause they never told me about any cancellation fee or that I wil have to continue paying my contract. It just went off again this morning and planning to reverse it again. Stay away from telkom mobile, they are pathetic!!! I am going to take this higher cause according to me to talk to an operator does not help at all!</p>