PATHETIC SERVICE ON AN UPGRADE

I recently upgraded my contract (biggest mistake) spoke to a lady on Saturday which was not very helpful. THEN I CALLED IN TODAY WAITED 25 MINUTES FOR A TEAM LEADER TO ASSIST ONLY FOR MR ANDY MOBOSHUO TO TELL ME HE CANNOT PUT A LIMIT ON MY CONTRACT I MUST CALL IN NEXT MONTH AND THEN THE LIMIT WILL ONLY BE AVAILABLE THE FOLLOWING MONTH. THIS IS NOT ACCORDING TO THE CONSUMER PROTECTION ACT YOU CANNOT FORCE A CUSTOMER TO ACCEPT A LIMIT THAT YOU WANT. I WANT A CALLBACK FROM THE HEAD OF DEPARTMENT AND I AM ALSO GOING TO OTHER SOCIAL MEDIA SITES TO VOICE MY CONCERNS AND THE WAY TELKOM FINDS WAYS TO MAKE MONEY OFF CUSTOMERS!!