Pathetic service on ADSL lines

<p>We first reported our fault on the 2nd of September 2016. Case nr 215CTK030916. <br />The consultant we spoke to, without any effort of trying to reset the line or do any fault checking, informed us that our router must be damaged. Being very reliant on our internet for studies and work, we immediately got a new router, only to find out that the router is not the problem. We contacted Telkom again at which point they confirmed it is not the router and that they will send a technician to assist with the problem.<br />The first technician came 10 days later on the 12th of September. 10 DAYS!! So I immediately rushed home as he said he was infront of my gate. Turns out he was not even close. Waited for him to arrive. He eventually did, he did a few tests and told me that he will go to the exchange, reset the port and then our internet should be back on. i specifically asked him if he would return and he informed me that he would not. I then asked him how he would know if it is working or not if he was not planning on returning. He then said he would return. I waited for a total of 2 hours, where I was not able to return to work, and the technician never returned. We reported this to Telkom at which point they informed us that another technician was assigned. This technician only came on the 16th of September. Another 4 days later. He could also not fix the problem and left. Phoned Telkom again today (19th of September) and all they can sa is another technician has been assigned, but they do not know when he will be able to assist us. This will be th e3rd week of which I have to travel to have internet. A service I pay for that I am not receiving. I am never given reference numbers on follow ups. I will NEVER AGAIN refer Telkom to anyone. Pay the extra fee and use someone else. Someone who does not rely on Telkom lines. Pathetic service</p>