Pathetic Service offered Telkom

I bought a router only to find out that it was for telkom network only, realized that at the later stage. It got lost then i went back to the nearest shop that is Alex Mall, i explain to Isaac my problem that i want replacement of my router however i want my package to be changed to All network since the one am on is telkom only, i explained to him that when am at home in Mpumalanga my old router wasn't working that's the whole reason i want my package to be changed, well he assisted me.

3 weeks later i went home router doesn't work, all it does is NO Service, but why because i'm using all network? wasn't it supposed be roaming where there's no telkom network? What worries me is that, my sister works for Telkom actually she is the who recommended this package because he route when she's at home it works perfectly fine. why mine it doesn't, i went back the shop and inquire very same Isaac who assisted me with changes told me that unfortunately there's nothing they can do. he told me that i should have restarted my router of which i did but still it never worked, he showed me some other button near the battery that i should have pressed there when i re start it, when i ask why that was never explained to me initially he told me that, his not a technician. That's technicians job i mean like really?? why i was never told that even if its all network it will still not work when i am in Mpumalanga, why my sisters one it does? i had to purchase data meanwhile i have data on router, what an inconvenience

Because his explanations was not making any sense to me i asked him to get someone who has a better knowledge he called his colleague, his colleague that i didn't get her name said i should have changed settings on my phone strange enough my sister doesn't do all that when she approaches home where telkom network doesn't cover her router it automatically start roaming mine it doesn't i must change settings reset it and what not! why so much? apparently their not technicians is that all they can say or do? do they understand that we do not buy these routers for fun we need to be connected 24/7 for our businesses sake?

Why Telkom doesn't have consistency? one is working other is not on the same area where does one got network and why other doesn't get it? This is so pathetic this route doesn't serve purpose if it wont work when am at Mpumalanga, i mean now its December holidays i cant even go home just because i will be offline and Telkom there's nothing they can do about it mean while i am paying the price.

I am so disgusted and frustrated about this whole service that i got today at Alex Mall Branch. further more he **** to me that my route it works fine when i am here in Gauteng because my address is for Gauteng and most of the time am here in Gauteng, only to find that the address that they have is for Mpumalanga i mean what does address has to do with DATA and Router?

Can telkom train their staff to handle such sensitive issues with respect and dignity? i mean after all i was not there for fun and arguments but how can one tell me that there's nothing they can do????? why the was no transparency from the word Go i would've opted other options of going to other network providers. i feel like was ****med day light by Telkom and its Employees.

Can this be sorted out as quickly as possible otherwise i am going to dispute charges with the bank and throw away this route because there's no use of me having it.

Many Thanks Lucky ***