Pathetic service offered by Tumelo at Telkom Crest

My contract has expired with Telkom for my data package.<br> <br> I have been trying to renew my contract for the last 4 weeks. <br> <br> Firstly I tried to renew the contract at Telkom Clearwater Mall but they were always offline and finally when they were online they did not have stock for the LTE modem that I wanted on the R399 - 20GIG package.<br> <br> Clearwater Mall send me to Cresta and I spoke to Tumelo Makete who took my application and said they just got stock in for the LTE modem but it had not been booked in but once it is booked in he will call me. I asked him the timeframe and he said we should have everything finalised by the afternoon.<br> <br> This now more that 3 weeks later and I am still waiting.<br> <br> A week went by and I managed to finally get hold of Tumelo only to find out on 22 February 2016 that Telkom's policy changed and I had to complete another application form. I completed it and send it off on the 23rd.<br> <br> From then... I waited and waited... On the 29th I had to get hold of him as again I have not heard from him in a week. I got an answer from him and he promised me that he will give me feedback.<br> <br> Once again still NO FEEDBACK!<br> <br> This is absolutely PATHETHIC!<br> <br> FEEDBACK????