pathetic service offered

I called telkom mobile call centre and spoke to a agent msibisi , my line is suspended and I asked her if I can sent her prOof of payment to unsuspend my account, she asked me to email it to her email, I sent the email @ 8:30 , she said she wiLl escalate the request to her manager, I called @ 17:00 hours again line still suspended spoke to charity she asked me to send request/proof of payMent in again, really now, she said she will escalate to her manager and call me back in 25 minutes, 4 hours later no call, I had to caLl in again line still suspended, spoke to a new agent asked if I can sent proof again, I felt failed by this company, I asked for a manager a nqobile spoke and told me they need proof and require to send proof again, at this state I was irritated by the level of service, knowing that I would not be doing future business with a unworthy supplier, agents were supposed to attach proof to the escalations, who do you trust, is this the level of client service that we as clients must go through , where does all of this pathetic service end, my account still suspended after 48 hours has passed when payment was made, nobody should do bussiness with telkom