Pathetic Service of Telkom, Telkom employees doing their own thing and not following Procedure

We have Seen some one at Telkom branch in Telkom center in Cape Gate Mall in May begining giving him our banking details. End of May we received sms/messages/emails saying that our debit orders for the two cellphones we have declined. So I went to the Telkom center again N1 Mall in June, & the person assured me that he will send the payment proof to the accounts department & makes sure that it will change. Only to find out that end of June same thing is happening again, I think we no longer require telkom employee service or their phone. Nobody contacted us to confirm our banking details, which I was assured of this time end of June. however yet no one has called me or my wife. today Friday 13th I called again & Staff Nonjabulo 11:44 13/07/2018, is telling me that she can not assist me. Only when I asked for someone higher than her, she gives me his e-mail address. Nothing else she can do she tells me. I re-iterate with her I need as soon as possible someone to sort out our account and the consultant said I can e-mail him my frustration. In today's poor economic state we need our cellphones to be working & not blocked again, as they were last month. This is substandard pathetic service of Telkom to allow this. I hope someone will call us today to sort out this mess their staff have created. Oh one important thing, they are deducting the right account for our wifi unit, however they cant deduct for the cellphones, which is beyond us to understand.