Pathetic Service - Non Existent

I went to the Vaal Mall store more than a week ago for an upgrade on my Telkom Mix account.<br> The device I selected (Samsung Galaxy Note 5) was not in stock but I was promised that I will have the phone by today the 14th of January. <br> <br> I have not received any communication or updates from the store. I contacted the Telkom Mobile Customer Service via email and got the following response: \Unfortunately we do not have any information on device availability. For more information on your contract application please visit the store:<br> I then phoned the Call Center 10210 and the useless staff there could not even pick up on my upgrade order."