Pathetic Service - No wonder the high retrenchment

My landline is ***<br> I received a call from your promotional department about two weeks ago informing me about a package where I get 20 gigs data and my internet speed will be 4 times faster and I can make any telkom calls up to 1 hour any time of the day as well as cellphone calls up to 60 minutes. I agreed with the deal and asked for my limit to be increased from R500 to R600 as well however I had to feedback.<br> <br> Last Monday I phoned through and a lady took 51 minutes to help me and gave a reference number ***A (her name Zanele)<br> Till today I got no feedback.When you dial their support no 10210 it put you on hold<br> <br> My son tell me that there is a deal which gives you a free explorer and this deal was not communicated to me as well.<br>