Pathetic SERVICE- no wait there is no SERVICE

<p>Telkom, <br />I am utterly sick and tired of the run around that you and your wonderful competent staff have put me on. <br />I had a telephone line and ADSL line connected to my residence. I then moved homes and requested for a relocation of the service. With many weeks of up and down my new residency was not equipped to use the service that I originally had with yourself. <br />I then went on the 19 August 2016 to the Telkom in The Glen asked if the line could be cancelled and signed up for a 2 year contract for the LTE R699 50gig day and 50gig night package. This was done and yet the ADSL and phone line were never cancelled. <br />On the 19 August 2016 I sent an email to Telkom the Glen, to find out if this had been actioned, NO RESPONSE! <br />On the 17 October 2016 I again contacted Telkom the Glen, as i was being charged for a service that I was no longer using. AGAIN NO RESPONSE. <br />On the 20 October 2016 I returned to the store and a lady filled in the cancellation form for me requesting Telkom to back date the account till the 19 Aug 16 and to cancel the line, she then requested me to email a copy of the cancellation document to ********** and call the call centre to find out if they received it. Which I did, I spoke to someone at the call centre on the 28/10/2016, he requested for me to email the document again to his email and he would escalate the matter. I requested for a reference number and apparently that department does not issue any. Followed up again on email on the 01/11/2016 again NO RESPONSE. <br />I was then advised to send all the information to ********** which i did on the 13/12/2016, NO RESPONSE. <br />Called the call centre again and spoke to a lady on the 06/01/2017, she also listened to the long story and requested me to email all the correspondence to her email, i did and she acknowledged that she received is and was going to ESCALATE the matter. <br />Sent her an email on the 11/01/2017 as she was requesting me to forward the email again.<br />No response, I emailed again on the 25/01/2017, AGAIN NO REPLY.<br />I went to the Telkom in the GLEN again on 02/02/2017, wanting to speak to a manager, to find out he was not in the store. Another lady then wanted to give me the same cancellation form that i had already resubmitted in October. She requested me to email all the correspondence to her and she would forward it to her manager. She said that they would ESCALATE it. She also gave me the contact number of the manager where i attempted to follow up on many occasions and always went to voice mail.<br />On the 07/02/2017, I decided to go to the Telkom store in Alberton City, asked for the manager and again not in store, spoke to a lady who said they could do nothing in the store, picked up her wonderful iPad and arranged for Telkom to contact me, which they did, and believe it or not, I came across a lady after being on a phone call with her for over an hour who again requested me to email her all the correspondence and she would need to ESCALATE it. Advising me that my LTE has been suspended due to non payment because the two accounts are linked, even though I have been paying the R699,00 every month to ensure this did not happen. <br />I refuse to pay for a service that should of been cancelled in August last year already.</p> <p>The service is appalling to say the least, FRUSTRATED is the understatement of the century. AND I AM SITTING WITH OUT A SERVICE I HAVE PAID FOR. The service is pathetic and evidently many are not doing their duties and passing the buck at your CLIENTS EXPENSE. Nevermind the impact it has had on my work as I do not have internet access. THIS IS UNACCEPTABLE! All the while every person I have spoken to apologies for the inconvenience. How long does it take for apparently a LEADING TELECOMMUNICATIONS COMPANY to resolve these issues, because apparently your staff doesn't even know. THERE IS NO CUSTOMER SERVICE.</p>