Pathetic Service - No Internet Once Again!

<p>I am disgusted in the poor service delivery by Telkom!!!!!!</p> <p> </p> <p>-Decmeber 9, I reported a fault with the adsl line at home [ref#: 973CNK091216].</p> <p>- December 10, I phoned to enquire progress in the reported fault, and I was told the problem is being tested at the testing department. </p> <p>-Decemebr 12, I phoned in again for progress, and was told it is still being tested at the testing department. The person who took my call, escalated the problem further [***].</p> <p>-December 17 [yesterday], I called for progress on the reported fault, and was told there is no technician assigned to it.</p> <p>It has been over a week and I still have NO Internet and Telkom is dragging their feet in getting this fault fixed! To top it off, there are no updates on the reported fault available. I do not know what is going on with the fault or at least have an idea of what the problem could be. </p> <p>Last year this time, I had the same problem and was without Internet for 6/7 WEEKS!!! AM I GOING TO BE WITHOUT INTERNET FOR CHRISTMAS AND NEW YEARS AGAIN, TELKOM???? </p> <p>If there is a shortage of technicians, why aren't Telkom employing more techs to keep up with the heavy workload??? It's the festive season and we do not have Internet at all!!! </p>