Pathetic service - no help with dead phone line

Residential address landline has been dead for almost two weeks: logged fault on 13/03, first phoned for feedback on 16/03, spoke to a Carolynn, she said she will mark it as \urgent\" which clearly did not happen, phoned again on 21/03, spoke to a Kihle or somebody (said Telkom has 24-72hrs to pick up a fault after it is logged-pathetic timeframe!! Stated after the already passed 72 hours they have 7days to assign it to a contractor to come to your premises (again beyond pathetic). Phoned today again 24/03 only to hear the same old lame excuse, by the way \"calls are recorded and it is free if you phone from your telkom line, how the hell can I have the perk of a free call to telkom if my line is dead!!\"<br> I have a reference number, however it does not mean a dime, because the pathetic reply is constantly the same, \"oh we'll mark it as urgent\". No telephone line, no internet, beyond disappointed and would just really appreciate it if I can get some speedy service delivery to help me fix my problem. As I am at the point of giving up and losing more hope and trust in South Africa and its trusted suppliers!"