PATHETIC SERVICE/ NO FEEDBACK/NO CUSTOMER SERVICE

I’ve been experiencing a challenge with my Telkom rooter for about 3 weeks, I went to the Westgate branch to report it and the lady tested me and told me that she was not sure if it was the sim card or the rooter itself and advised that I take it to the cresta branch as there is “apparently”, a technician there.

I went to cresta on Wednesday the 21st November and I spoke to a guy named Katlego, I explained the problem to him and he tried to do a sim swap but for some reason it was not going through he fiddled with it for about an hour or so while I was patiently standing there. Eventually he called his manager “Howard “to come and assist, the manager then advised me that he will log a ticket with It and Katlego will call me back in 30 minutes to advise me to use the rooter as it will be sorted by then. I waited for the call and no one called me, I got home tested the rooter anyway and it was still not working.

On Friday, the 23rd I went back to the cresta store to follow up since I’ve been waiting for a call, Katlego did not see anything wrong with the fact that I’ve been waiting for feedback from him yet he never called me back, He just could not be bothered. I was told that the ticket that was logged has still not been actioned by IT??? Like really!! Katlego logged it again or “so he said” and advised that Clement his colleague will call me back tomorrow as he will not be available. Clement did call me back on Saturday the 24th to tell me the exact same thing that I heard in the store “IT HAS NOT ACTIONED THE LOGGED TICKET” He will however call me back tomorrow as he will escalate, guess what I’m still waiting to this day!!!the frustration is that I’m still being debited for a service that I do not have access to!!!

Like why does Telkom have an IT DEPARTMENT AS IT’S OBVIOUSLY USELESS!! WHY DOES TELKOM HAVE CUSTOMER SERVICE REPS/ MANAGERS THAT DON’T PROVIDE FEEDBACK /PROVIDE CUSTOMER SERVICE????