MW
Myliesha W

1 reviews | Active since Apr 2012

18 Feb 2016, 12:04

Pathetic Service! No feedback! Frustrated!

I am at my wits end with Telkom Mobile. After several messages, calls, emails, and even messages on Hello Peter, my signal in my area (Glenwood) is still non-existent. I don't know who to speak to anymore or what to do. After 4 years, with this service provider, I have been fighting and my employer has just renewed my contract with Telkom Mobile. I am loosing business cause I have a very faint and mostly no signal when I enter my house! This bill is paid monthly, but I have not received any assistance. A technician has been to my property to check the signal and he was astounded at how bad it was. Well up until this very minute, the signal is still the same. <br> <br> Why am I paying for a service that I am not receiving? If I were not to pay my account, you would cut my account. I have now requested a similar package with Vodacom and am happy to go over to the network. This is my 3rd (24 month contract) contract and I still have the same problem. That is unacceptable. <br> <br> I would like one of the senior managers to urgently call me, to explain to me how this is acceptable. I have had enough. I have spent so much money purchasing all network data and paying an account.<br> <br> UNACCEPTABLE<br> <br>

0
Replies (1)
Telkom
Telkom's reply18 Feb 2016, 12:24
Official
Hello Myliesha,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.

We do apologize for any inconvenience we have cause to you.

Your reference number is: SM202290

Regards
Luleka
Telkom Social Media Team