Pathetic service, no customer communciation

If I could give a zero star rating, I would.

Some where along the line my fibre line speed was updated without my consent, and my bill went up. I called Telkom at end May to request a downgrade, and was told that I would get a SMS confirming this within 7 days. No SMS came through. Reference number for call is CSN146968

Called them again in mid June. and was told that due to there being a landline with my fibre, there was a technical glitch on their system which needed to be resolved before they could cancel. Said it was escalated for resolution within 7 days.

Called them today as I heard nothing. The call centre agent (Nobuthemba) said that my request was cancelled. She could not tell me who cancelled it and why. She said it was cancelled on 20 June. No one called me telling me that my request was cancelled. No one could also tell me who authorised my line speed to be upgraded

I asked to speak to a supervisor only to be told that they were in a meeting. She said they were not allowed to provide supervisors contact details.

This is very poor service from Telkom. After more than 20 years as a Telkom landline, ADSL and then fibre subscriber, I am leaving you, because of your pathetic service levels with no one taking accountability.