Pathetic Service. No Communication Skills.

I am a registered debt counsellor. I am at the end of my tether with Telkom's debt review department, which appears to be non-existent since Anita Maney moved from the department. The numerous emails that I have sent to Loshni (***) are simply ignored. In addition to this, there is no phone number to call them to discuss matters. This pathetic service is having a negative impact on my business and my customer service delivery. How can Telkom, a telcom service provider, be so pathetic at communication?