1 reviews | Active since Jun 2014
Pathetic service; no clue what is going on
<p>Well, we have to start at the beginning. My husband took out a data contract with Telkom. We then opted for the Showmax bolt-on special. At first no-one in Telkom could assist us in getting a promo code to actually register for this package. SO eventually a nice lady Keletso was bright enough to figure out what everyone has been missing; this after at least 5 call centre calls, rude and arrogant call centre agents, just no-one being able to assist. We really thought Keletso had come to our rescue, but we soon found ourselves back at square one. They didn't load our Showmax package correctly, they loaded a Video on Demand option. So it used up ALL our data and we couldn't do anything anymore (this was mid Oct 2016). </p> <p>When we queried this, they said that it was loaded wrong, said they had fixed it ad that we can be on our merry way. Once again, this was too good to be true. They only loaded 10Gigs on our Showmax package, when we pointed out their mistake, we were flat ignoerd. It should be 100Gigs of viewing pleasure as advertised on Facebook.</p> <p> </p> <p>When we went to sort out the umpteenth F up of Telkom at their Centurion Telkom Mobile head office shop we were assured by the manager Shaun that he would sort it out for us. It has now been 2 weeks and NO FEEDBACK. </p> <p> </p> <p>Wow Telkom, you should invest in proper staff training, as your staff cannot assist in any of your shop or in your Call Centres. THey also have no clue about customer service - they cannot handle a customer cxomplaint, have no sense of decent turnaround time, and do not know that when they promise to call a client back they should actually do so.</p> <p> </p> <p>What a shambles!!!!!!!</p> <p>This is also false advertisiing, please do let me know if you would like to see my screenshots, I can't seem to paste them here. How are you going to binge watch and not eat data if you only get 10 GIG of viewing????? And Telkom, your admission of guilt was when you changed the website that I have screenshots of. </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>
Wow, this is proof of how ridiculous the service is at Telkom. After a week, we still have not heard anything from you, except a standardised response with a worthless reference number. That is just not good enough.
After we took the contract with Telkom and the company proved how useless they were, we asked to cancel the contract well wihtin our right of the Consumer Act's coo-down period. The call centre agent first argued with us to say that we will be liable for charge, then the call centre took 3 weeks to call us back. Shocking.
Get your act together Telkom. Perhaps stop the mass exodus of your employees at 15h00 and they could actually get some work done.
Wow, this is proof of how ridiculous the service is at Telkom. After a week, we still have not heard anything from you, except a standardised response with a worthless reference number. That is just not good enough.
After we took the contract with Telkom and the company proved how useless they were, we asked to cancel the contract well wihtin our right of the Consumer Act's coo-down period. The call centre agent first argued with us to say that we will be liable for charge, then the call centre took 3 weeks to call us back. Shocking.
Get your act together Telkom. Perhaps stop the mass exodus of your employees at 15h00 and they could actually get some work done.