Pathetic Service Manager customer services

My ADSL line has been reported faulty a week ago. After being told twice that they have repaired the line and or even moved to a different exchange, still not working. Business is losing money daily. Eventually found head of client services and made contact. Mr Martin Chetty was so upset, because , firstly I found his name and secondly the switchboard operator transferred me to him, that he did not even want to listen to my complaint, but would rather be interested where I found his name and number. Told me that he had managers sorting out problems and he does not speak to clients. My Question though, if the Managers are not capable for resolving my problems, where to from here if I cannot speak to their Manager. Maybe I must now try and find his Manager. Will Telkom re-imburse me the revenue lost the last week, due to their poor or should I say no service. Mr Chetty , if you continue this bad service , you will not have any clients left. which means you will be out of a Job. You should start taking responsibilities , maybe then the Managers will resolve Urgent faults and make sure issues are resolved within a reasonable time frame <br> <br>