PATHETIC SERVICE: LINE IS DEAD AND TELKOM IS NOT ADDRESSING THE ISSUE

The fixed line has been dead from 14 November 2021. Fault logged on Wednesday 17 November 2021. To date nothing has been done.

The only communication was to download the open serve app. What is the point of downloading he app when we are not open serve customers, the problem is with the fixed line and the request was for sms updates.

A telkom technician was working in the area and said that he was working on he open serve line and then he fixed line goes dead. Why???

So, the payment is up to date and we are paying for a line bu cannot use it. On what tlevel does this make sense?

Can someone competent work on this ASAP????????