Pathetic Service Levels - Lack Thereof

I am utterly disgusted with the incompetence and lack of service from Telkom business. Our business premise has been without ADSL for the past 6 days with Telkom making empty promises that a technician is allocated to come out to check. We are paying for a service which we are not receiving. Clearly Telkom does not care about customers they already have, but are oblivious to the fact that they could lose customers on their lack of Service