Pathetic service - left me now for 15 days without Internet

I've app**** online for a 4mbs Internet adsl line and service on 9 October. The line was installed and I received the modem from a Tekom shop. BUT SINCE THEN NOTHING HAPPENED. I'VE NOT RECEIVED A TIN NUMBER OR A USERNAME AND PASSWORD DESPITE PHONING THEM EVERY SECOND OR THIRD DAY AND HAVING TELKOM STAFF IN TELKOM SHOPS LOCKING 2 ENQUIRIES ALREADY. IT IS NOW THE 24TH OF OCTOBER AND WHEN I PHONE 10213 THEY SAY THEY CANNOT DO ANYTHING IT IS THE IT DEPARTMENT'S FAULT (PROBLEM) AND ACCORDING TO 10213, I CANNOT CONTACT THEM DIRECTLY.

I HEARD TELKOM SERVICE HAS APROVED, BUT ACCORDING TO WHAT I EXPERIENCE IT'S THE SAME OLD TELKOM, BAD SERVICE ALL THE WAY !!!!!