Pathetic service just like their network!!

<p>The below complaint was sent ********** Telkom Insurance "finrite" </p> <p>they have not bothered to respond! </p> <p>I have requested for an insurance claim for a phone that was taken. Attached statement/ affidavit.</p> <p>I’m being advised that there will be an excess fee that I will need to pay should the insurance claim be successful of which is something new to me because when I opened the contract with Telkom and requested insurance. I remember very well being advised that insurance by Telkom is fairly new and previously customers were advised to insure their own phone. However they managed to get all the information I had requested and I was advised on a monthly fee of R119.00 where NOTHING WAS MENTIONED ABOUT AN EXCESS FEE. Furthermore I do not recall being advised of such telephonically, nor signing any policy documentation relating to an excess fee. Ever since without fail every single month, Telkom Insurance has been deducting my account and I’m not requesting for anything out of the ordinary nor am I asking for a handset out of insured range I’m paying for.</p> <p> </p> <p>Now that I have a claim and I need the services that I have been without a doubt been paying for. I’m all of a sudden being told of an excess fee and unless Telkom insurance can send the relevant proof, policy documentation that I had signed for that was sent to me. I will not be expected to pay any excess fee and I profusely refuse to pay for something I did not agree on nor did I sign for.</p> <p>I’ve previously had to pay for Telkom’s dishonorable miscommunication and incompetence between the call centre and the store and if this is the case where the store (Telkom Southgate Mall) failed to advise me appropriately then Telkom Insurance must take it up with the store as I refuse to account nor pay for Telkom’s ignorance and mistakes.</p> <p>Why is it that now that I need services to be rendered I’m being told surprises and being given the run around?</p> <p>Now between the Telkom store and Telkom Insurance I need this matter resolved URGENTLY. It is bad enough that I have to deal with your pathetically slow service of waiting 48hrs to load a claim in 2016.</p> <p>It is never an issue deducting money but always a problem providing the service.</p> <p>I’m requesting that this matter be dealt with as prompt as your monthly fee deductions that go off my account.</p>