Pathetic Service issue not resolved in 3 months

We have not had telephone or Internet connectivity since beginning August. Logged a fault call on 8 Aug and still not resolved. A new line has been layed about 2 weeks ago but still no connectivity Raised an issue log on Tuesday the 14th, which I tried to do on a number of previous occasions and still have not had any response. When u tried following up on Friday the 17th I was told the call centre couldn't help because there systems were off line.... when asked to speak to a senior person I was told they are not available, "they out" Was told to escalate to Hellopeter to try and get reaction, Pathetic can't wait for fibre to be switched on in our area to cancel this waste of time