Pathetic Service, Irate Customer... All I want is what was promised to me

I went into the Southgate branch in February 2020 to get a WiFi contract. It was approved, they gave me the router and said wait a day and it will be connected... two weeks later after a 100 calls to telkom I visited the branch... they logged a query, I left however my WiFi was still not connected, I went into the branch yet again... please keep in mind I'm using uber which is 500 a return trip... the branch the game me a new SIM card when I got home it finally did work however when I got my bill it said I'm owing more than 2000, yet my contract is less than 600, I was told that I've been charged a cancellation fee off 1700... I never cancelled my contract... the mistake was at the branch I still have the same router... I then go to the branch again... they logged it again... so now I make an eft of what I owe and my contract is activated... I make so many calls, I visit your branch... all this money I'm using... who's going to pay me back? I then called today 11-05-2020 at 11 speak to a rude consultant that cut the call on me... never ever with all my interactions was I ever rude, screamed or throw a tantrum... I now do have data connection... I'm working from home and guess what not enough I had to pay for the calls and uber, I now have to put data on my phone... extra charge... I'm disappointed, angry, irate over the poor service received... it's now become my problem every month to activate a service that I signed a contract for... I've met my part however telkom is messing me around... I desperately need help and all I want is the contract that was promised to me... My Name is Stephanie Moodley, I'd ***, my cell is ***, email is ***, bank is Standard Bank... please I beg of you help me get the service I.was promised... I can't do this every single mouth, and may I please have feedback on the rude consultant who dropped my call, absolutely pathetic service... I'm disgusted with Telkom... I thought they would be t be best but I made the biggest mistake