PATHETIC SERVICE & INCORRECT BILLING

I have been having countless issues with Telkom Mobile, I could never access the online self service from the get go, no one could sort that out, After 2 years of being on contract and being able to purchase data from my online banking, the functionality fell away on Telkom's side and NO ONE could give me a valid reason for this, call centre staff who spoke very poor english contacted me to provide a useless excuse with no real answer. My contract ended in October, a call center agent confirmed I would be billed R100 per month going forward for my data and minutes as I had for the duration of my contract, I confirmed on the call that I want it to remain this way and I was billed correctly. For November, I was billed the full amount of my contract as if it has no expired, with no explanation, telkom sent me a sms which said someone would contact me about my billing, it did not happen, I called the call centre, the agent I spoke to was useless, the team leader I spoke to showed very low competence and was rude, he could not understand the query. I asked for the manager who never returned my call. I asked for my call recordings which was refused. HIGHLY *********, I AM LEAVING TELKOM!