Pathetic Service & *********** Staff

I phoned the call centre on 19th August, spoke to Lerato to upgrade, ordered a P10 -Huawai Gold, but asked her to change it to a Black Phone. Courier It delivered a gold phone, I returned it. When I phoned again to speak to Lerato no one knew her. I spoke to Asia Phiri just to be told the phoned had not been returned. The Courier Company provided me with a Proof of Delivery. It was returned on 27/7 and Sibusiso signed for it. I phoned numerous times to inquire about my phone but got one excuse after another, the latest was that it had not been cancelled on Telkom system. Last week I spoke to Masipelo and asked to cancel the order and said I would go to a Telkom store which I was told I could do. On Saturday I went to Telkom Greenstone just to be told that my phone order had not been cancelled on the system yet therefore they can't help me but if I bring in the POD they can. On 23/8 I went back to Greenstone with POD just to be told that it had not been cancelled on the system. This is now almost a month. An email was sent to Telkom and I got a case number on my phone. I asked why they cant pickup the phone instead of emailing but no joy. I even phoned and told them not to charge me for a phone that I have not received but got an SMS saying I have 2G data which I did not have on my existing contract, so they are clearing charging me and then I will have to pay so they can investigate, the normal excuse. I am totally disgusted. Friday 25/8 got a msg that my case (number ********** 7) has been resolved. So I went to Telkom Greenstone just to be told by Portia that she spoke to two people at call centre - no names given and I must come back on Monday. I just walked out of the store.. She is as *********** as the Call Centre people. Needless to say I still don't have my new phone. I phoned on 4/9/2017 again to query the charges on my account and was told that it is for my new contract of which I still do not have my new phone. Now once again it is another case and someone will contact me.. .... it is now 24 hours later and still no one has contacted me - re Nobuhle Nzuza. I am being charged for a phone I do not have. I have never experienced such bad service in my life and want to warn the South African public to avoid Telkom Call Centres as these people are *********** and should not be dealing with the public.