Pathetic Service, ***********, Incorrect Package, Service Cancellatiion not cancelled....Unbelievable

This is truly the worst customer experience i have ever had.

I have been struggling with Telkom from day one. They can check their recorded calls. I was informed the 4mb line with line rental will be R299.00. And that it was a promotion at the time. I even inquired that shouldn't there be a line rental, the sales representative said no it is included as a promotional deal.

The technician came to my home to install the line, my modem was not working and he discovered they had given me a 40mb line which my modem could not handle. So he phoned the technical at telkom and had them make the line 4mb. The modem worked, everything was good.

Then my first invoice came and i saw i am being billed for a 40mb line. I called telkom on the 12/05/2017 they put me through to sales who made an amendment to the the order with reference number: ********** 00A, they then put me through to technical which confirmed that it had always been a 4mb line with reference number: ********** 7. They then put me through to Themba at dispute who said a dispute has now been logged reference: ********** 0.

My following invoice arrived and i saw there was no change and i was STILL being billed for the 40mb Elite DSL. I Called again and got through to Khuluwa @ billing. She logged another dispute reference: ********** 4 as for some reason the previous dispute had not been processed??(What are they paying their employees for??)

On the 23/06/2017 i was called by Nomisa from disputes, I found her rude and not very well informed, unable to give me correct information and assistance and seemed to have done a half job. She stated I would be credited R422.75. I informed her that i had been incorrectly invoiced from the start and that that credit was insufficient i needed credit in the range of R1000+ . She said i should wait for the next invoice to see what happens.

So ANOTHER month rolled on by and the came and i they had credited me for this one month( I was at month 3 now of incorrect billing) What about the previous months of incorrect billing??

I in the meantime had decided i would not pay a cent until the bills i received were correct.(why should i pay for something i do not have?? That's not how the world works).

They then went as far as to flag me on the credit bureau(My credit record is/was golden i got excellent interest rates on my vehicle and home compared to other people i know). And this is all due to THEIR incompetence.

So i decided enough is enough, 4 months down the line and they still cant get it right this is clearly an extremely higher grade situation for Telkom and it has never ever ever occurred before, so i sent through a cancellation request for all services on the 10 July 2017.

The internet stopped working around the 20th July, so i thought all is good it's cancelled. The Month end came and i received an invoice for August. I phone billing at Telkom again and asked what is happening, the lady(regretfully i did not get her name) stated that she sees on the system that they are cancelling it today and that they will credit the invoice for august internet on the next invoice. Ok great.

The Invoice at the end of august come, the august invoice still has not been credited, i have been invoice for September as well, AND their is a reconnect fee included????

It is by far THE WORST service i have ever received in my entire life, words cannot describe how furius i am with telkom.

I would recommend to anyone reading this that you do not ever deal with Telkom if you can, go for fibre internet options through other companies like Openserve etc, They have pathetic unqualified *********** people working for them, and they don't seem to actually give a damn because for noe they are the monopoly.

Read reviews anywhere about any Telkom store or experience and you will get the idea.

I did ask the people when calling if they have an office because i can see this is going to need a face to face consultation to have any hope of being sorted out. I was told they do not....

I am now in communication with a Manager Nomi at billing, She seems to be struggling with the situation as well but i hope to finally sort this out. I will post updates.