Pathetic Service - Incompentent Division

I closed my account with telkom 4 May 2015, due to me relocating cities. the agent advised that if any amount is still owing telkkom will contact me to advise. 4 months later I an sms from hugo & ngwenya att to advise me my account is handed over, i called them to find out what is this all about, got a person by the name of selimina absolutley rude and unprofessional then spoke to her manager Linda still awainting feedback till now. explain to her that i was in telkom less than three weeks ago in the new city that i live in whihc cape town, were i went into a telkom branch to get another line and nothing was mentioned that i owe telkom any amount they were happy to give me another line and even further they wanted to port my existing cntract from MTN to telkom. i cant understand that if i owe this amount how can they still give me all this. its amazing how people or companies can just mislead people or ***** people out of their hard earn funds