PATHETIC SERVICE IN RECTIFYING PROBLEM REPORTED

I have called Telkom on numerous occasions regarding my telephone line hanging in the trees in my yard after a temporary fix was done last year. Telkom keeps sending sms's to say the fault is restored but it is not. They have promised to call me to come out and fix the line but never call, keep on saying the fault is restored. I have never encountered such terrible service in my life. The call centre have escalated the problem but nothing has happened. I have been a loyal supporter of Telkom for years now as my internet service provider and telephone line supplier. The technician that repaired the line last year also promised that they would install a new line in about a month. 7 months has now elapsed and the problem persists. I expect Telkom to call me soon to rectify the problem otherwise I will be discontinuing my support for them once and for all. My entire experience has been extremely frustrating. I certainly will be not recommending Telkom to anyone at all unless they act speedily to install a new telephone line!!