Pathetic service. In fact, no service

I have been calling for more than a month, with regards to network issues in my area. Spoke to a number of consultants. They would always confirm my details, but never bother to call me back if the line gets cut off. Even provided them with alternative numbers and was advised those numbers were not added on the queries logged. Some queries were not attended to and some closed without even being contacted. Requested a refund as well, still have not been contacted. It is clear they do not value us as customers - as I see a number of customers have complained about their poor service. Nor has the business bothered to respond. We might as well jump ship for those that eager to please their customers.